July 2024
Carolyn Prebble - ASB Community Banker
Halswell Connections
Carolyn Prebble - ASB Community Banker
Staying safe online
What is a scam?
Scams and fraud are on the rise, they're getting more sophisticated and harder to detect which means it's easier to get caught out. Scams are malicious attempts to try and trick you into giving away your money, login details, credit card details or any type of personal information.
Anybody can be a target. Scammers are devious, they will rush you into decisions and will often take advantage of you while you're busy or multi tasking. Scammers will take advantage of your good nature.
- It's ok to hang up if you're suspicious of who is on the other end of the call.
It's ok to ignore a call from an unknown number.
It's ok to not respond to someone you don't know.
Remember to never share your login details, password or PIN with anyone. Your bank will never ask you for your login details or remote access to your computer and online banking.
SMS and email Scams (Phishing)
Phishing is a type of cyber-attack where the attacker poses as a legitimate entity, often through deceptive emails, text messages (SMShing) or websites, in order to trick you into sharing personal information like passwords, credit card details, or personal identification which can be used later to access your accounts or set up fake profiles or accounts in your name
This is information we often give away freely online through “competitions” - What is your favourite colour? Where were you born? Name of eldest daughter? Etc - we need to be careful with what we share online
Carolyn stressed that NO bank will ask for this information or ask you to click on a link to share it - Check the email address or number this has come from and if it looks "phishy" contact the company on their trusted email, phone number or webpage. Always delete these type of emails and install antivirus to help detect these malicious emails
If you do receive something delete is, report it and phone the bank or the organisation to check if they have actually sent something - they will have a record if they have
If you do click the link - don’t panic. Just dont do what it asks or provide the information they are after
Impersonation Scams
Impersonation scams involve a deceitful attempt by an attacker to pose as a trusted individual, organisation, or authority figure - like Hillary Barry. These scams can take different forms, such as phone calls, text messages, or even in-person encounters. The goal is to gain your trust and manipulate you into providing sensitive information or money.
Common examples include tech support scams, where scammers pretend to be IT experts, and Bank staff impersonation, where they claim to represent your bank. Staying cautious and verifying the identity of unfamiliar contacts is crucial in protecting against impersonation scams.
If this happens hang up immediately and call your bank personally
Fake Websites
Fake websites are deceptive online platforms designed to mimic legitimate websites. They are created by cybercriminals with the intent to trick you into believing you are interacting with a reputable organisation, like a bank, online store, or government agency.
These fraudulent sites often look very similar to the real ones, with convincing logos, layouts, and content. They may prompt you to enter personal information, such as login credentials or credit card details, which is then stolen by the perpetrators for malicious purposes.
Avoid falling victim to fake websites, by verifying the website's authenticity -
- check the URL,
- look for security indicators, and
- avoid clicking on suspicious links.
- If you have a secure, authenticated way to reach an organisation (an app or portal) use these rather than search engine results.
- Do some research on the organisation or person you are dealing with before giving anyone your money or personal information. Don't rely on reviews written on the website itself - search for independent reviews on other sites.
Remote access scams
Remote access scams involce someone who requests you to download software that shares remote access to your device. This will allow scammers to take control of your device and get hold of your personal information without you knowing.
If you receive a phone call out of the blue about your computer and remote access is requested - hang up immediately - even if they mention a well-known company.
If you have given remote access to a scammer, turn your computer off immediately, this will end the remote access session.
Investment Scams
An investment scam is a fraudulent scheme where individuals or entities promise high returns on investments, so they can steal the victims' funds.
These scammers often use persuasive tactics, false information and celebrities pictures to lure you into handing over your money. They may present themselves as legitimate investment firms, offering products like stocks, real estate, or cryptocurrency. Returns may be higher than normal market returns, although normally not enough to raise suspicion with their victims. Once the funds are handed over, the scammer typically disappears or provides fake updates to delay suspicions.
It's important to be cautious and conduct thorough research before making any investment, especially if the opportunity seems too good to be true.
- Take your time to investigate the company - thoroughly. Before you make any decisions, you should speak to a licensed financial advisor or professional.
- Never invest in response to a cold call - this is illegal in NZ
- Before getting involved
- research the company and look up reviews
- Check the scam warning website with the Financial Markets Authority - https://www.fma.govt.nz/scams/
- Look up the publicly available contact details for the company and call them to confirm - dont use the details provided on the phone or email
Romance / Dating / Friendship Scams
Romance scams involve deceptive individuals who create fake romantic relationships with the intention of exploiting you emotionally and financially. These scammers often pose as genuine love interests on online dating platforms, social media, or even through email. They use affectionate messages and build a sense of trust and intimacy with their targets. Once trust is established, they may fabricate a crisis or financial need and ask for money or personal information. People who are emotionally invested, may be more susceptible to providing financial support.
It's important to be cautious when developing online relationships, especially if they ask for money or sensitive information. Don't send money, card or bank details or important identity documents like your passport to someone you've only met online: No matter how long you've been messaging them.
Never agree to transfer money for someone else. That is called money laundering.
Buy Sell Scams
An online buy and sell scam is when someone poses as a buyer or a seller on a buy and sell social media page or group, or sets up a fake business. Often, this happens on the likes of Facebook Marketplace or Trade Me. Scammers usually exploit your optimism by offering goods or services that may not exist at a price that seems too good to be true.
If you're buying, inspect the goods in person, check the seller's reviews, ask for more photos and be cautious if the price seems too good to be true.
If you're a seller, only use trusted payment methods, don't take screenshots as proof payment. Check your bank account before sending goods. And don't click on any links a buyer sends you to confirm purchase or postage.
Subscriptions are not always a scam but check the terms and conditions when you purchase something to make sure you are not signing up to a repeat purchase
Check out the safe banking page on ASB website. The tips apply to all banks not just ASB
More advice
There are also many organisations that can help, including:
Cert NZ at www.cert.govt.nz
Netsafe at www.netsafe.org.nz
The NZ Police at www.police.govt.nz
FMA at www.fma.govt.nz
ID CARE at https://www.idcare.org/
Consumer protection at https://www.consumer.org.nz/articles/scams
Age Concern at https://www.ageconcern.org.nz/Public/Public/Info/Money_and_Legal/Scams.aspx?hkey=dd23878e-accc-4cf7-86ee-d85771c3f185